21st Century Aspiring Supervisor Training II

Effective 21st Century employee training supports shortened learning curves, increased production rates, increased production quality standards, and enhanced profitability. The objective of this training is to prepare employees to move from worker to leader, build fundamental job-required skills, work better with others, and develop attitudes to support business processes.

Some employees have never had any formal training; therefore, they do not understand the importance of efficient business management systems.

The judgment of all employees is important – they must use it to make decisions that could significantly impact the business as a whole as well as their team or department. Everything should be aimed at achieving the company’s overall goals. Employees must be able to look at situations with a critical eye and identify the most important issues upon which to act.

When you show your team the bigger picture by sharing the organization’s goals and explain their roles in achieving those goals, they will realize that their contribution is imperative to the success of the business. This course will not only get them engaged but will inspire them to become more productive members of the team.

Learning Objectives:

Recall basic business management terminology
Describe the difference between active listening and listening to respond
Identify the value of teamwork
Recognize external and internal customers
Demonstrate how to move from worker to leader
Employ conflict resolution management

How will you benefit:

Develop basic competencies in oral and written communication
Develop problem-solving and leadership skills
Obtain critical thinking skills
Describe the importance of self-direction, flexibility, customer service, and decisiveness
Recognize the skills needed to become an effective manager or leader

Who Should Attend: