Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

You met someone important and had no idea what to say or do?

You spilled soup all over yourself at an important business event?

You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette course will help your participants look and sound their best no matter what the situation.

Learning Objectives:

• Define etiquette and provide an example of how etiquette can be of value to a company or organization
• Describe the guidelines on how to make effective introductions
• Identify the 3 Cs of a good impression
• Recognize how to use a business card effectively
• Identify and practice at least one way to remember names
• Identify the 3 steps in giving a handshake
• Enumerate the four levels of conversation and provide an example for each
• Recognize place settings, napkin etiquette and basic table manners
• Describe the meaning of colors in dressing for success
• Differentiate among the dressy casual, semi-formal, formal, and black-tie dress code

How You Will Benefit:

• Improved self-confidence and esteem
• Improved relationship building skills
• Potential for employment opportunities

Who Should Attend:

Anyone involved in defining ethics, risk management or Corporate Social Responsibility

Prerequisites: None

Course Format: Live instructor led (synchronous)

Course Duration: 8 hours