Phone skills are a highly valuable tool to have in an employee’s skill set and call center training will help provide those skills. This course will help your participants improve their phone skills, which will make them more confident, improve sales and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Call center training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill set at a high level.

Learning Objectives:

  • Define and recall call center strategies
  • Identify different types of buying motivations
  • Create SMART goals
  • Evaluate strategies that sharpen effective communication
  • Apply proper phone etiquette techniques
  • Develop benchmarks

How You Will Benefit:

  • Build self-confidence
  • Improve communication skills
  • Greater conflict resolution skills

Who Should Attend:

  • Anyone who has a role at a call center

Course Information



This course does not have any sections.