21st Century Aspiring Supervisor Training II
2026-02-09 08:00 - 2026-02-13 17:00, 2026-04-27 08:00 - 2026-05-01 17:00, 2026-06-01 08:00 - 2026-06-05 17:00 UTC | EverythingHR Talent Development Institute, 1055 South Blvd E Suite 150, Rochester Hills, MI, 48307, United States
Effective 21st Century employee training supports shortened learning curves, increased production rates, increased production quality standards, and enhanced profitability. The objective of this training is to prepare employees to move from worker to leader, build fundamental job-required skills, work better with others, and develop attitudes to support business processes.
Some employees have never had any formal training; therefore, they do not understand the importance of efficient business management systems.
The judgment of all employees is important – they must use it to make decisions that could significantly impact the business as a whole as well as their team or department. Everything should be aimed at achieving the company’s overall goals. Employees must be able to look at situations with a critical eye and identify the most important issues upon which to act.
When you show your team the bigger picture by sharing the organization’s goals and explain their roles in achieving those goals, they will realize that their contribution is imperative to the success of the business. This course will not only get them engaged but will inspire them to become more productive members of the team.
Learning Objectives:

Recall basic business management terminology
Describe the difference between active listening and listening to respond
Identify the value of teamwork
Recognize external and internal customers
Demonstrate how to move from worker to leader
Employ conflict resolution management

How Employees Will Benefit:

Develop basic competencies in oral and written communication
Develop problem-solving and leadership skills
Obtain critical thinking skills
Describe the importance of self-direction, flexibility, customer service, and decisiveness
Recognize the skills needed to become an effective manager or leader

Who Should Attend:

For those who may be Gen Z or Millennial or need to communicate with them

Program duration: 40 hours
Time: 8am-5pm
21st Century Aspiring Supervisor Training II

Conflict Resolution
2026-02-17 08:00 - 17:00, 2026-03-24 08:00 - 17:00, 2026-04-14 08:00 - 17:00, 2026-05-21 08:00 - 17:00, 2026-06-09 08:00 - 17:00, 2026-07-23 08:00 - 17:00
Whenever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided with a set of skills in solution building and finding common ground.
In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition and even lawsuits.
Learning Objectives:

Define what conflict and conflict resolution mean
Describe six phases of the conflict resolution process
Differentiate between the five main styles of conflict resolution
Adapt the process for all types of conflict
Recognize how to break out parts of the process and use those tools to prevent conflict
Employ basic communication tools, such as the agreement frame and open questions
Apply basic anger and stress management techniques

How You Will Benefit:

Increased employee engagement and morale
Greater relationship building skills
Improved company culture
Improved collaboration and communication
Reduced risk and turnover
Potential career opportunities

Who Should Attend:
Anyone who manages employees or is looking to effectively resolve conflict
Prerequisites: None
Course Format: Live instructor led (synchronous)
Course Duration: 8 hours
Time: 8am-5pm EST

Leadership and Influence
2026-02-23 08:00 - 17:00, 2026-03-31 08:00 - 17:00, 2026-05-18 08:00 - 17:00, 2026-06-16 08:00 - 17:00, 2026-07-16 08:00 - 17:00
They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.
Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.
Learning Objectives:

Define “leadership”
Describe leadership Theories
Adapt leadership style to the situation
Recognize leadership ability strengths and growth areas
Describe and demonstrate 5 Critical Leadership Abilities
Employ Basic Influencing Skills
Establish personal goals

How You Will Benefit:

Improved confidence and self-esteem
Improved communication skills
Greater business growth and innovation
Stronger relationships
Improved employee retention and engagement
Opportunity for career advancement

Who Should Attend:

Any Supervisor, Manager or Leader interested in developing their leadership skills

Course Format: Live instructor led (synchronous)
Course Duration: 8 hours

Supervising Others
2026-02-25 08:00 - 17:00, 2026-03-10 08:00 - 17:00, 2026-04-22 08:00 - 17:00, 2026-05-14 08:00 - 17:00, 2026-06-24 08:00 - 17:00, 2026-07-08 08:00 - 17:00, 2026-08-04 08:00 - 17:00
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.
The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, settings goals, and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Learning Objectives:

Successfully establish expectations for your staff
Successfully construct SMART goals for yourself
Accurately recognize ways to delegate appropriately
Employ the degrees of delegation to implement effective delegation methods for your team
Provide effective, appropriate feedback to your staff
Consistently manage your time more efficiently
Assess options to help your team resolve conflicts
Accurately describe ways to manage new situations
Successfully explain what a new supervisor needs to do to get started on the right path

How You Will Benefit:

Retain your employees by establishing clear expectations
Improve your productivity by delegating and prioritizing your time
Inspire yourself and your team by setting SMART goals
Reduce conflict amongst your team
Improve communication with others

Who Should Attend:

Potential Supervisors, New Supervisors, Experienced Supervisors who have not received formal training

Course Format: Live instructor led (synchronous)
Course Duration: 8 hours
Time: 8am-5pm EST

Middle Managers Leadership Program
2026-03-02 08:00 - 2026-03-06 17:00, 2026-07-27 08:00 - 2026-07-31 17:00
Traditionally, middle managers make up the largest managerial layer in an organization. The middle manager is responsible for those above them and those below them. For a company to operate smoothly, it is essential that those in middle management be committed to the goals and vision of the organization and understand how to effectively execute these goals.
Learning Objectives:

Demonstrate organizational strategies to facilitate change
Manage information and make decisions
Recognize the control process
Create structures and processes to manage teams
Identify how to become a transformational Middle Manager
Apply intrinsic motivational strategies
Describe business ethics
Recognize how to deal with real workplace challenges
Develop people, value differences, and encourage honest communication
Identify the differences between coaching and discipline
Define motivation and your role in creating a motivational setting
Recognize the cost of demotivation and disengagement
Understand the different types of delegation
Identify the benefits and challenges of delegation
Demonstrate effective delegation skills

How Middle Managers Will Benefit:

Develop a broad, enterprise-wide view of the organization
Ability to quickly adjust priorities as the organization’s needs change
Shape strategy and communicate it to everyone
Increase your confidence and gain better buy-in
Create shared goals
Motivate your people and help to connect work with a purpose and meaning
Gain practical tools to deal with conflicts and challenging employees
Quickly adapt and change your behavior to better drive productivity
Acquire the behaviors and competencies of a transformational middle manager

Who should attend:

All Middle Managers

Course Format: Live instructor led (synchronous)
Course Duration: 40 hours
Time: 8am-5pm

Communication Strategies in a Multigenerational Workforce
2026-03-18 08:00 - 17:00, 2026-04-08 08:00 - 17:00, 2026-05-12 08:00 - 17:00, 2026-06-18 08:00 - 17:00, 2026-07-14 08:00 - 17:00, 2026-08-13 08:00 - 17:00
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. With five generations in the workforce today, communicating effectively can be a challenge.
This course will help participants understand the different methods of communication in a multi-generational workforce and how to make the most of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Learning Objectives:

Identify and describe the 5 different generations in the workforce today
Define communication
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop non-verbal and paraverbal communication skills
Employ the STAR method to speak on the spot
Demonstrate how to listen actively and effectively
Describe how to ask good questions
Adeptly converse and network with others
Identify and mitigate precipitating factors
Recall ways to establish common ground with others
Utilize “I” messages
Describe ways to effectively communicate with different generations in your workforce

How You Will Benefit:

Improved communication skills
Greater employee retention, morale and motivation
Improved productivity
Improved relationships

Who Should Attend:

Any individual looking to improve their communication skills in the workplace

Course Format: Live instructor led (synchronous)
Course Duration: 8 hours

Middle Managers Leadership Program
2026-05-04 08:00 - 2026-05-08 17:00
The Middle Manager is responsible for those above them and those below them. They head a variety of departments and projects. For a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understand how to effectively execute these goals. It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization’s structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company and will have a large impact throughout the organization.
