Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

You met someone important and had no idea what to say or do?

You spilled soup all over yourself at an important business event?

You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette course will help your participants look and sound their best no matter what the situation.

Learning Objectives:

Define etiquette and provide an example of how etiquette can be of value to a company or organization
Describe the guidelines on how to make effective introductions
Identify the 3 Cs of a good impression
Recognize how to use a business card effectively
Identify and practice at least one way to remember names
Identify the 3 steps in giving a handshake
Enumerate the four levels of conversation and provide an example for each
Recognize place settings, napkin etiquette and basic table manners
Describe the meaning of colors in dressing for success
Differentiate among the dressy casual, semi-formal, formal, and black-tie dress code

How You Will Benefit: