While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

Learning Objectives:

  • Define civility, describe its causes, and enumerate at least three of its behavioral indicators
  • Differentiate between the costs of incivility, as well as the rewards of civility, within the workplace
  • Express practical ways of practicing workplace etiquette
  • Discuss the basic styles of conflict resolution
  • Employ skills in diagnosing the causes of uncivil behavior
  • Interpret the role of forgiveness and conflict resolution
  • Identify the different elements of effective communication
  • Express facilitative communication skills such as listening and appreciative inquiry
  • Employ specific interventions that can be utilized when there’s conflict within the workplace
  • Systematize civil behavior within the workplace

How You Will Benefit:

  • Improved company culture
  • Improved collaboration and communication
  • Greater efficiency and effectiveness
  • Reduced risk
  • Reduced turnover
  • Increased employee engagement and morale

Who Should Attend:

Any individual

Prerequisites: None

Course Format: Live instructor led (synchronous)

Course Duration: 8 hours

This course does not have any sections.