For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. With five generations in the workforce today, communicating effectively can be a challenge.

This course will help participants understand the different methods of communication in a multi-generational workforce and how to make the most of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Learning  Objectives:

  • Identify and describe the 5 different generations in the workforce today
  • Define communication
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop non-verbal and paraverbal communication skills
  • Employ the STAR method to speak on the spot
  • Demonstrate how to listen actively and effectively
  • Describe how to ask good questions
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Recall ways to establish common ground with others
  • Utilize “I” messages
  • Describe ways to effectively communicate with different generations in your workforce

How You Will Benefit:

  • Improved communication skills
  • Greater employee retention, morale and motivation
  • Improved productivity
  • Improved relationships

Who Should Attend:

  • Supervisors, Managers or Leaders responsible for managing other employees

Course Format: Live instructor led (synchronous) 

Course Duration: 8 hours

Course Information


This course does not have any sections.