Whenever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided with a set of skills in solution building and finding common ground.

In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition and even lawsuits.

Learning Objectives:

  • Define what conflict and conflict resolution mean
  • Describe six phases of the conflict resolution process
  • Differentiate between the five main styles of conflict resolution
  • Adapt the process for all types of conflict
  • Recognize how to break out parts of the process and use those tools to prevent conflict
  • Employ basic communication tools, such as the agreement frame and open questions
  • Apply basic anger and stress management techniques

How You Will Benefit:

  • Increased employee engagement and morale
  • Greater relationship building skills
  • Improved company culture
  • Improved collaboration and communication
  • Reduced risk and turnover
  • Potential career opportunities

Who Should Attend:

Anyone who manages employees or is looking to effectively resolve conflict

Prerequisites: None

Course Format: Live instructor led (synchronous)

Course Duration: 8 hours


This course does not have any sections.