As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This one-day course sorts through a myriad of information and brings you the basics you need to decide about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.
Learning Objectives:
- Describe the terms and benefits of CRM on a company’s bottom line
- Analyze the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe considerations in tool selection
- Employ strategies for customer retention
- Describe how CRM creates value for organizations and customers
- Consider developmental roles that have the greatest impact on CRM
How You Will Benefit:
- Improved business results
- Increased CRM effectiveness
- Improved customer relationships
Who Should Attend:
- Any individual interested in learning more about CRM
Course Format: Live instructor led (synchronous)
Course Duration: 8 hours
This course does not have any sections.