Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

The Customer Service training course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided with a strong skill set including in-person and over-the-phone techniques, dealing with difficult customers, and generating return business.

Learning Objectives:

  • Define what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Describe how to build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Employ tools to deal with difficult customers

How You Will Benefit:

  • Increased customer retention and satisfaction
  • Greater relationship building skills
  • Improved collaboration and communication
  • Potential career opportunities

Who Should Attend:

Anyone who interacts with internal or external customers

Prerequisites: None

Course Format: Live instructor led (synchronous)

Course Duration: 8 hours

 

This course does not have any sections.