Customer Service Best Practices

Employees have the opportunity to transform a customer’s perception from disappointment to joy. By ensuring your employees are highly engaged in their roles, they will make every effort to provide quality service and customer experience.

Learning Objectives:

Employ tools to hire the right people for your organization
Utilize standards listed in each job description so all candidates and employees know what is expected
Recognize ways to treat your employees the way you want your customers to be treated, because happy employees will lead to happy customers
Identify how to focus on making the best first impression
Give your employees the opportunity to be an expert on your products or services, provide them the tools to know the business
Recognize ways to make customers feel welcome, valued, and appreciated
Communicate clearly and positively with all customers
Demonstrate a complete understanding of the customer’s needs
Examine how to not over-promise on things that can’t be delivered but do offer alternatives
Demonstrate how to be memorable for the right reasons
Explain how to show respect for co-workers and customers
Recognize proper body language and non-verbal communication.
Explain how to be responsive and seek feedback
Recognize how to set customer service standards by defining your company standards
Demonstrate how to be concise and specific about what you expect from your employees based on your customer clientele requirements
Recall how to be proactive, don’t wait until a customer requests something, anticipate their needs
Recall how to admit when an error or mistake has occurred, apologize and work to make corrections
Demonstrate how to go the extra mile to create a lasting impression

How You Will Benefit:

Participants will learn how to give and receive compliments from customers
Learn how to handle complaints and concerns
Learn how to make customer service of your organization’s culture from recruitment to retirement

Who Should Attend: