Customer Support

Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats and even smartphone apps. The customer experience begins long before the purchase is made.

With our “Non-Telephone Customer Support” course, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Learning Objectives:

• Define customer support
• Differentiate between the different venues for customer support
• Recognize the challenges of customer support
• Describe different applications
• Recognize proper forms of documentation
• Identify how to be proactive in customer support

How You will Benefit:

• Improved customer support
• Greater relationship building skills
• Improved communication skills
• Potential career growth opportunities
• Increased customer satisfaction and loyalty

Who Should Attend:

Anyone that interacts with internal or external customers

Prerequisites: None

Course Format: Live instructor led (synchronous)

Course Duration: 8 hours