Employee Dispute Resolution: Mediation Through Peer Review

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.

Learning Objectives:

• Define what the peer review process is
• Describe a process for employees to file grievances and for management to respond
• Explain how to choose a facilitator and panel
• Identify what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
• Describe what responsibilities and powers a panel should have
• Explain how to apply professional questioning and probing techniques
• Explore why peer review panels fail and how to avoid those pitfalls

How You Will Benefit:

• Mitigate workplace conflicts
• Improved communication
• Relationship building skills
• Greater self-awareness and sense of empowerment

Who Should Attend:

Human Resource Professionals or managers of people

Prerequisites: None

Course Format: Live instructor led (synchronous)

Course Duration: 8 hours