Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.
Learning Objectives:
- Define what the peer review process is
- Describe a process for employees to file grievances and for management to respond
- Explain how to choose a facilitator and panel
- Identify what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- Describe what responsibilities and powers a panel should have
- Explain how to apply professional questioning and probing techniques
- Explore why peer review panels fail and how to avoid those pitfalls
How You Will Benefit:
- Mitigate workplace conflicts
- Improved communication
- Relationship building skills
- Greater self-awareness and sense of empowerment
Who Should Attend:
Human Resource Professionals or managers of people
Prerequisites: None
Course Format: Live instructor led (synchronous)
Course Duration: 8 hours
This course does not have any sections.