Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.

Learning Objectives:

  • Define what the peer review process is
  • Describe a process for employees to file grievances and for management to respond
  • Explain how to choose a facilitator and panel
  • Identify what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
  • Describe what responsibilities and powers a panel should have
  • Explain how to apply professional questioning and probing techniques
  • Explore why peer review panels fail and how to avoid those pitfalls

How You Will Benefit:

  • Mitigate workplace conflicts
  • Improved communication
  • Relationship building skills
  • Greater self-awareness and sense of empowerment

Who Should Attend:

Human Resource Professionals or managers of people

Prerequisites: None

Course Format: Live instructor led (synchronous)

Course Duration: 8 hours

This course does not have any sections.