Generation Gaps

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps course will help participants understand the various generations present at work and understand what motivates them and dealing with them on a daily basis. Both the young and older workers will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation gaps at work will help you become a better manager or co-worker.

Learning Objectives:

• Recall the history behind generation gaps
• Define and describe the five different types of generations in the workplace today
• Determine how to find common ground among the generations
• Explain Conflict management methods
• Identify how to leverage the benefits of generation gaps at work

How You Will Benefit:

• Improved conflict management and relationship building skills
• Increased employee morale
• Enhanced communication
• Improved productivity

Who Should Attend:

Any employee

Prerequisites: None

Course Format: Live instructor led (synchronous)

Course Duration: 8 hours