Handling a Challenging Customer

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

With The Handing a Challenging Customer training, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this training, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

Learning Objectives:

• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathize
• Build a rapport with customers in person and over the phone
• Describe  the diverse challenges posed by customers
• Develop strategies to adapt to challenging circumstances

 How You Will Benefit:

• Increased customer retention and satisfaction
• Greater relationship building skills
• Improved communication skills
• Reduced stress
• Potential career growth opportunities

Who Should Attend:

Anyone who interacts with internal or external customers

Prerequisites: None

Course Format: Live instructor led (synchronous)

Course Duration: 8 hours