Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.

Learning Objectives:

  • Learn ways to prioritize, plan, and manage your time.
  • Identify your primary leadership style.
  • Develop some flexibility to use other leadership styles.
  • Determine ways you can meet the needs of employees and co-workers through communication and coaching.
  • Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.

How Will You Benefit:

  • Identify different leadership styles and understand their impact on team dynamics and productivity.
  • Describe how effective time management, communication, and coaching contribute to leadership success.
  • Apply techniques to prioritize, plan, and manage time effectively.
  • Use various leadership styles flexibly to adapt to the needs of employees and the demands of different situations.
  • Analyze the needs of employees and co-workers to determine the most effective communication and coaching strategies.
  • Evaluate different conflict resolution methods to understand how conflict can lead to creative solutions.
  • Develop strategies that meet the diverse needs of team members through tailored communication and coaching approaches.
  • Formulate plans to use conflict as a tool for fostering creativity and developing well-rounded solutions to problems.
  • Assess the effectiveness of personal leadership style and adapt strategies to enhance leadership effectiveness.
  • Critique and refine leadership approaches based on feedback from team members and performance outcomes.

Who Should Attend:

All Managers and Supervisors

Course Format:  Live Instructor Led (synchronous)

Course Duration:  8 hours

Course Information


This course does not have any sections.