Managing Difficult Conversations

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day course will give you the tools to manage difficult conversations and get the best results possible out of them.

Learning Objectives:

• Define frame of reference
• Identify how to establish a positive intent and a desired outcome
• Demonstrate how to use effective communication skills during a conversation
• Create a script for a difficult conversation
• Employ specific steps to carry out a difficult conversation
• Determine how to access additional resources as required
• Recognize how to maintain safety in a conversation

How You Will Benefit:

• Improved feedback and communication skills
• Increased employee retention and job satisfaction
• Increased confidence
• Improved workplace morale

Who Should Attend:

Human Resource Professionals or individuals responsible for managing employees

Prerequisites: None

Course Format: Live instructor led (synchronous)

Course Duration: 8 hours