This 2-day course offers a comprehensive introduction to Total Quality Management (TQM), a holistic management approach focused on long-term success through customer satisfaction. Aimed at professionals in the manufacturing sector, participants will learn how to engage every member of an organization in enhancing processes, products, services, and the overall work culture. The course covers the philosophies and methods of renowned quality leaders like Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran, with a special focus on Deming’s 14 Points as a framework for adopting effective management practices that boost quality and productivity.

Learning Objectives:

  • Describe the core principles of Total Quality Management and its significance in achieving long term organizational success.
  • Identify and explain the contributions of quality leaders such as Crosby, Deming, Feigenbaum, Ishikawa, and Juran to the field of quality management.
  • Implement TQM strategies and techniques within their own organizations to improve quality, efficiency, and customer satisfaction.
  • Utilize Deming’s 14 Points as a framework for establishing a culture of continuous improvement and excellence.
  • Foster an environment where all employees are encouraged to participate in process improvement initiatives.
  • Apply the teachings of TQM to effect positive changes in the organizational culture, leading to improved product and service quality.
  • Create actionable quality management plans that incorporate TQM principles and techniques, aimed at achieving specific organizational objectives.

How Will You Benefit:

  • Have a solid foundation in the principles and philosophies of Total Quality Management, understanding its critical role in organizational success.
  • Be equipped with the knowledge and tools to apply TQM strategies effectively, improving processes, products, services, and culture within their organizations.
  • Possess the skills to engage employees at all levels in quality improvement initiatives, fostering a culture of continuous improvement and excellence.
  • Be capable of developing and implementing comprehensive quality management plans that align with TQM principles, driving their organizations toward enhanced quality and productivity.

How Should Attend:

Manufacturing professionals seeking to understand and implement TQM principles in their work environment.

Course Format:  Live Instructor Led (Synchronous)

Course Duration:  2 Days

Cost:  $850.00


Course Information


This course does not have any sections.