Effective 21st Century employee training supports shortened learning curves, increased production rates, increased production quality standards, and enhanced profitability. The objective of this training is to prepare employees to move from worker to leader, build fundamental job-required skills, work better with others, and develop attitudes to support business processes.

Some employees have never had any formal training; therefore, they do not understand the importance of efficient business management systems.

The judgment of all employees is important – they must use it to make decisions that could significantly impact the business as a whole as well as their team or department. Everything should be aimed at achieving the company’s overall goals. Employees must be able to look at situations with a critical eye and identify the most important issues upon which to act.

When you show your team the bigger picture by sharing the organization’s goals and explain their roles in achieving those goals, they will realize that their contribution is imperative to the success of the business. This course will not only get them engaged but will inspire them to become more productive members of the team.

Learning Objectives:

• Recall basic business management terminology
• Describe the difference between active listening and listening to respond
• Identify the value of teamwork
• Recognize external and internal customers
• Demonstrate how to move from worker to leader
• Employ conflict resolution management

How Employees Will Benefit:

• Develop basic competencies in oral and written communication
• Develop problem-solving and leadership skills
• Obtain critical thinking skills
• Describe the importance of self-direction, flexibility, customer service, and decisiveness
• Recognize the skills needed to become an effective manager or leader

Who Should Attend:

• For those who may be Gen Z or Millennial or need to communicate with them

Program duration: 40 hours

Time: 8am-5pm

21st Century Aspiring Supervisor Training II