Traditionally, middle managers make up the largest managerial layer in an organization. The middle manager is responsible for those above them and those below them. For a company to operate smoothly, it is essential that those in middle management be committed to the goals and vision of the organization and understand how to effectively execute these goals.

Effective 21st Century employee training supports shortened learning curves, increased production rates, increased production quality standards, and enhanced profitability. The objective of this training is to prepare employees to move from worker to leader, build fundamental job-required skills, work better with others, and develop attitudes to support business processes.