Conflict Resolution

Whenever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided with a set of skills in solution building and finding common ground.

In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition and even lawsuits.

Learning Objectives:

• Define what conflict and conflict resolution mean
• Describe six phases of the conflict resolution process
• Differentiate between the five main styles of conflict resolution
• Adapt the process for all types of conflict
• Recognize how to break out parts of the process and use those tools to prevent conflict
• Employ basic communication tools, such as the agreement frame and open questions
• Apply basic anger and stress management techniques

How You Will Benefit:

• Increased employee engagement and morale
• Greater relationship building skills
• Improved company culture
• Improved collaboration and communication
• Reduced risk and turnover
• Potential career opportunities

Who Should Attend:

Anyone who manages employees or is looking to effectively resolve conflict

Prerequisites: None

Course Format: Live instructor led (synchronous)

Course Duration: 8 hours

 

Dates: 

Tuesday, January 7, 2025

Monday, February 24, 2025

Tuesday, March 25, 2025

Tuesday, May 27, 2025

Tuesday, June 23, 2025

Tuesday, July 15, 2025

Monday, August 18, 2025

Tuesday, October 21, 2025

Wednesday, November 19, 2025

 

Time: 8am-5pm EST

 

Location:

EverythingHR Talent Development Institute 1055 South Blvd E Suite 150 Rochester Hills, MI  48307

Remote participants can also access online through Microsoft Teams