Networking Within the Company
Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that. It is important to pay extra attention to…
Networking Outside the Company
Networking- according to Merriam Webster, is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other…
Handling a Challenging Customer
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with…
Developing Corporate Behavior
With this course, your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct…
Delivering Constructive Criticism
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course your participants will gain valuable knowledge and skills that will assist them with this challenging…
Customer Support
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,…
Conflict Resolution
Whenever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to…
Civility in the Workplace
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to…
Change Management
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our…
Business Etiquette
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences…
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